Customer support

Before rental

When making a reservation, you don’t need to write your driver’s licence number nor information, but you do need to have a valid driver’s licence with you to pick up your selected vehicle.

If you are 18 years old you can both rent and drive our vehicles, but keep in mind that those under 23 need to pay an additional young drivers fees applicable to all young drivers stated in the contract.

During pick up you need to present a valid driver’s licence, additionally drivers licences that aren’t in Latin script, for example Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s licence.

You can, however keep in mind that the person signing the contract needs to be the card holder of a valid credit card.

We accept all credit card: Visa, MasterCard, American Express, Diners.

Note:  we do not accept prepaid or electron cards, travel cards, nor Visa Electron or Maestro

Although we do try to keep every clients wish in mind, sadly we cannot guarantee a specific model, only the selected car category.

Please check this under “Vehicles” section.

Yes, you can, and you can do so by choosing the option “Diesel engine request” during additional equipment selection.

Keep in mind that in such a case an addition fee is charged.

We do offer such a service; however, it needs to be agreed upon 48 hours before vehicle pick up, and it is charged per our additional services price list.

You can always contact our customer support or one of our offices. You can find the contact info under the Contacts Section.

Insurance Excess is the maximum amount the client can be held responsible for in case of an accident. Its height depends on the vehicle category, and the amount can be checked during the reservation process.

Insurance Excess is the maximum amount the client can be held responsible for in case of an accident. Its height depends on the vehicle category, and the amount can be checked during the reservation process.

SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicles body.

WUG (Wheels Undercarriage and Glass protection) is additional insurance which buys out the excess for damages done to the wheels, underside and glass.

You can decrease it by choosing an additional insurance package, and per the package selected the excess amount is either lowered or completely removed.

Yes, if you want the complete information about the price of your rental, however you can always select additional packages and services during vehicle pick up.

To be certain that the desired equipment will be available during pick up, we advise you to reserve it during the vehicle reservation process. However, according to availability you can also request it in our offices.

In our selection, we offer WiFi, GPS (satellite), child seat/booster, tyre chains etc.

As our customer, you have the freedom to use the vehicle inside Croatia, as well as other countries. However, in the case that you plan to use our vehicle outside the borders of Croatia a special fee is charged. 

All our customers have freedom of movement with their rental. However, a special fee is charged in such a case.

Our regular offer does not have a limit on the mileage done. In case of special offers the limit on the mileage is always clearly stated.

The maximum rent period is 30 days. However, in case of a need for a longer rent period than the one designated here, please contact our Customer support.

Our vehicles can be used for a couple of hours per your desires, however the minimum amount charged is always 24 hours. Pick up, and drop off time is always selected during the reservation process.

Yes, CARWIZ offers such a service. You can pick up a vehicle at one office and return it to another. You can check the office list, as well as select the pickup and drop off location during the reservation process. The cost of this service („One way service“) will be calculated and added to the cost of the rental during the reservation.

Per our desire to offer our clients even greater flexibility, we have made this possible by creating custom offers (according to drop of location).

During the reservation process, you need to state the exact pick up time. However, you can change the pickup time up until 12 hours before vehicle pick up.

Note: in case of late arrivals, we hold the right not to release the vehicle

Yes, however in case of pick up and drop off outside the offices working hours a special fee is charged that is stated during the reservation process. You can check the working hours of every office under the Contacts section.

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