- ADDITIONAL DRIVERS
- ADDITIONAL DRIVER
Renter`s spouse or domestic partner who meet the same age and driver`s license requirements of the renter are authorized drivers. Any additional authorized drivers must appear at time of rental and meet age and driver`s license requirements.
A spouse or domestic partner is the only permitted additional driver on a rental secured with a debit card (if renting a car with debit card is allowed at selected rental location), unless required by law.
- AFTER HOURS
- AFTER HOURS RETURN
A vehicle that is returned after hours will not be checked out until the next business day. If returned after hours when a branch is closed, the customer is responsible for the vehicle until satisfactory check-in of the rented vehicle on the next business day. Please note that business hours are from 9AM to 9PM daily.
- AGE
- AGE
The minimum age requirement to rent a vehicle with Carwiz is 21, but there is a young driver and a senior driver surcharge for all customers renting a car under the age of 25 and over the age of 65. Charges vary depending on the rental location.
Car Rental Age Requirements and Additional Information: Car rental rates may be higher for renters between the ages of 21 and 24, 65 and older. underage and senior driver surcharge may apply. The primary renter and additional drivers of the vehicle must be at least 25 and under 65 years of age to avoid underage driver surcharge. Certain specialty and larger vehicles may not be rented to drivers under the age of 25 and over the age of 65.Active U.S. military personnel and government employers 21 years of age or older will not incur a young or senior driver surcharge when renting for an authorized official trip.
- CANCELLATION
- CANCELLATION POLICY
At this location we request to be notified at least 48 hours prior to pick-up time, Customers who fail to cancel their reservations at least 48 hours prior to pick time or fail to show up for their reservation or fail to qualify for the rental will be subject to a cancellation fee. Duplicate reservations that are not picked up or not cancelled will also be subject to the cancellation fee.
- CLEANING
- CLEANING POLICY
Please return your vehicle in the same clean condition that you received it. A cleaning fee may be applied to any vehicle that is not returned in a reasonably clean condition. Smoking is not allowed in the rental vehicles.
- CROSS BORDER
- CROSS BORDER POLICY
All Rentals are Restricted to the State of Florida. Crossing the state lines may be incur a charge up to $3000.00. Vehicles cannot be driven from the U.S. into Mexico. Please see the Rental Restrictions policy for more details.
- DEBIT CARDS
- Debit cards are NOT accepted at this location.
- DEPOSIT RULES
- A security deposit of $300 USD is required at the time of pick up and will be authorized on the credit card presented. Florida residents are required to provide a $1000 USD security deposit and are limited to 100 miles per day.
- DRIVERS LICENSE
- DRIVER’S LICENSE INFORMATION
CUSTOMERS WHO RESIDE IN THE UNITED STATES, U.S. TERRITORIES, OR CANADA:
Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver`s license must be valid for the entire rental period.
Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:
-They also present an Active Military ID, and
-They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.
CUSTOMERS TRAVELLING TO THE U.S. AND CANADA FROM OTHER COUNTRIES:
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental.
Customers traveling to the United States and Canada from another country must present the following:
Their home country driver’s license that is valid, unexpired and includes a photograph, and
If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.
If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required.
If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented.
Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.
In some US locations, customers not holding a US driver’s license may be asked to provide additional documentation. Examples of this may include a valid passport or, in certain states (AZ, CA, CO, NM, TX, FL) a valid Mexican voter registration card and/or inbound and outbound travel documentation.
In some Canadian locations, customers not holding a Canadian driver’s license may be asked to provide additional valid government-issued documentation. Examples of this may include a valid passport.
OTHER REQUIREMENTS
-Photocopies of Driver’s Licenses are not accepted
-“Learner’s Permits” are not accepted.
-Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.
-Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.
- EARLY RETURN
- EARLY RETURN
Renter understands and agrees that there are no refunds for early termination of the Rental agreement or early return of the vehicle.
- FUEL
- REFUELING SERVICE
As a customer, you have a choice as to how you would like to pay for fuel.
OPTION 1: Prepay Fuel (if available) -- This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. The price is based on an estimate of current fuel prices and the average tank size for the car received. No refunds will be issued for unused gas.
OPTION 2: We Refill. -- This option allows the renter to pay Carwiz at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices and service fees may apply.
OPTION 3: You Refill. -- This option allows the renter to return the vehicle with the same amount of fuel as at the start of the rental agreement to avoid extra fuel charges.
- INSURANCE
- Valid proof of insurance including Collision, Liability, and Loss of Use coverage is mandatory. If acceptable proof of coverage cannot be provided, insurance must be purchased at the rental counter unless insurance is already included in the reservation.
- LOCAL RENTERS
- LOCAL RENTERS
Local Renters are Florida residents only. Florida residents are required to provide a flight round trip ticket, proof of residency outside the state of Florida, and a full declaration page with proof of auto liability and physical damage insurance coverage.
Florida license are limited to only 50 miles per rental day.
$1000- $2000 deposit is required upon pickup.
- MILEAGE
- MILEAGE
Unlimited mileage is offered to out of state of Florida and international residents only and for travel within the state of Florida only. (With proof of a round trip flight).
- ONE-WAY
- ONE WAYS
One way rentals at this location are not permitted. The rented vehicle must be returned at the same pick up location.
- OTHER
- LEGAL NOTICE
Carwiz Rent a Car provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the local owned and operated car rental firm. We use reasonable commercial efforts to insure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms, conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the actual rental location.
ADDITIONAL INFORMATION
All quoted rates are in US Dollars and Payments will be taken in the local currency and converted at the day of hire rate. Any changes to the reservation or rental may result in a change of rate or an additional fee. Overtime charges occur when the renter returns the vehicle past the return date or time specified on the rental agreement. In other words, the car must be returned no later than the same time it was rented, in order to avoid any overtime charges. We do provide a one hour grace period. Makes and models are examples only and are not guaranteed. There are no refunds for early returns. Additional charges will be collected in local currency at the time of payment.
Please Note we hold reservations for 1 hour from the reserved pickup time subject to published business hours, cancellation must be through the original booking source.
Any rental that is more than 28 days is considered a mini-lease and renters are required to leave a $2000 deposit and a $1500 lease fee (nonrefundable)
- OVERSTAY
- LATE RETURN FEE
In general, there is a 59-minute grace period for daily rentals. If the vehicle is not returned within 1 hour from the time it was rented, additional charges will apply. If you return the vehicle 1 hour or more from the time it was rented on a later day, you will be charged an additional day`s rental.
- PAYMENT
- FORMS OF PAYMENT POLICY
The following forms of payment are accepted for the rental:
Credit cards:
VISA
MasterCard
Discover
Diners
The Estimated Total for the rental on the Review and Reserve screen and/or in the email reservation confirmation will be charged to the form of payment provided by the Renter. If the rental as reserved is modified, the estimated total amount for the rental may change and would still be charged to the form of payment provided by the Renter.
At the time of the rental, the Renter will sign a rental contract (the “Contract”) which applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions.
ADDITIONAL INFORMATION
Debit cards, American Express AND Capital One credit cards are NOT accepted at this location.
Renter must use an above listed form of payment for the deposit amount. The deposit amount will not be available for use by Renter and/or refunded to Renter until after the vehicle has been returned.
If Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from Renter’s deposit amount, if applicable. If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by Renter at the time of rental unless Renter provides a different above listed form of payment to be charged.
Renter is responsible for any overdraft fees incurred.
Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental after the vehicle has been returned. Cash is not accepted.
In addition to one of the above listed forms of payment, credit cards with sufficient available credit which are listed on Renter`s Profile will be accepted as payment for all amounts owed under the Contract. The exact name on the drivers license must be on the credit card you are using for payments/ deposits.
All amounts owed by Renter under the Contract will be submitted (a) as an authorization to be a hold against and ultimately charged to Renter’s credit card.
Please read the Renter Requirements policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location.
- PICKUP/DROP
- To pick up your rental vehicle, you must take our complimentary shuttle to our facility located at:
2911 McCoy Rd
Orlando, FL 32812
Upon arrival at Orlando International Airport (MCO), proceed to Ground Transportation for shuttle pick up.
Once you arrive at the designated shuttle stop, you must call our local office at (+1) 407-723-0023 to request shuttle service.
Shuttle Frequency: Approximately every 20–25 minutes.
Designated Pick-Up Locations:
• Terminal A Arrivals: Wait between stops A11–A13 (GROUND FLOOR) and call for shuttle pick up.
• Terminal B Arrivals: Wait between stops B11–B13 (GROUND FLOOR) and call for shuttle pick up.
• Terminal C Arrivals: Proceed to stop 277 (GROUND FLOOR) and call for shuttle pick up.
Customers must be present at the designated shuttle area when requesting service. After pick up, the shuttle will transport you directly to our facility to complete the rental process and receive your vehicle.
For itinerary changes, delays, cancellations, or assistance, contact our office directly at 407-723-0023.
- RESERVATION HOLD TIME
- LATE PICK UP FEE
If you are more than 60 minutes late to pickup your vehicle, rental location may mark your reservation as a No-Show and may rent the vehicle to other customers. Please call the branch directly and inform them of your late arrival to make sure your reserved car awaits you.
- RULES
- RENTAL TERMS AND CONDITIONS
Please refer to the terms and conditions on the back of the Carwiz / Flex Rent a Car Contract. All reservation are subject to final audit and vehicle availability. Carwiz / Flex Rent a Car maintains the right to refuse to rent if requirements are not met. Refusal is at the discretion of the counter agent.
All reservations have to be made at least 3 days in advance. any reservations made within the 3 days are subject to availability.
- TOLL ROADS AND FEES
- Personal toll transponders/devices are strictly prohibited in rental vehicles.
Tolls are not included with your rental agreement. Customers are responsible for all toll charges incurred during the rental period.
Customers who did not prepay toll coverage will be offered the following options at the counter:
• Unlimited SunPass: Available for $18.99 USD.
• Decline SunPass Coverage: If the Unlimited SunPass is declined, any toll usage will result in the toll amount plus a $30 USD administrative fee per toll transaction. All charges will be processed at vehicle drop off.
